Who we are?

Bawtrys Estate Management Limited, trading as Bawtrys Estate Management is a Limited Company incorporated in England and Wales and is a ‘controller’ under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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Whose data do we hold?

We may hold data about the following people:

• Employees

• Customers

• Suppliers and service providers

• Advisers, consultants and other professional experts,

• Complainants and enquirers

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What data will we collect?

We will only collect information from you that is relevant to the matter or enquiry being handled. In particular, we may collect the following information from you, which is defined as ‘personal data':

• Personal details, such as name, address, telephone number and email address.

• Financial details.

• Business activities of the person whose details we are processing.

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Special Categories

We may also collect information that is referred to as being in a ‘special category’. This could include:

• Racial or ethnic origin.

• Religious beliefs or other beliefs of a similar nature.

• Sexual orientation.

• Criminal convictions.

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Basis for processing

The basis on which we process your personal data is one or more of the following:

• It is necessary for the performance of our contract with you.

• It is necessary for us to comply with a legal obligation.

• It is in our legitimate interest to do so.

• You have given us your consent (this can be withdrawn at any time by contacting info@bawtrys.co.uk)

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How will we use your data?

We may use your information for the following purposes:

• Maintaining accounts and records.

• Promotion of our goods and services.

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Who will we share your data information with?

• Service providers based in the United Kingdom who provide IT and system administration services to us.

• Other suppliers in the United Kingdom neccisary to provide our services to you.

• Specific third parties not limited to contractors, utility suppliers, solicitors, parking control companies, regulatory bodies, mortgage companies, local authorities, the police, surveyors, debt collectors, movers and leasehold management companies.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

• We require all third parties to respect the security of your personal data and treat it according to the law. We do not allow our third-party service providers to use your data in any other way than outlined within this policy.

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Generally, we do not rely on consent as a legal basis for processing your personal data, but when we do, you will have the right to withdraw consent to marketing at any time by contacting us.

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How long will we keep your information for?

• By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

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International transfers

• We may from time to time transfer your personal data to a country outside of the EEA. For example when we store personal data on a cloud server.

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Security arrangements

• We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures.

• In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the Information Commissioner’s office (ICO) and with you as appropriate.

• More information can be obtained by contacting info@bawtrys.co.uk.

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What rights do you have?

You have the following rights under the GDPR:

• Request access to your personal data. Please do so in writing.

• Request correction of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

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Who can you complain to?

• If you are unhappy about how we are using your information or how we have responded to your request, then initially, you should contact info@bawtrys.co.uk

• If your complaint remains unresolved, then you can contact the ICO, details available at www.ico.org.uk.

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We try to respond to all legitimate data requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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General Disclaimer

Bawtrys Estate Management Limited makes absolutely no guarantee or warranty, either express or implied, as to the quality, suitability, reliability, fitness for purpose or the accuracy of any information on its website. All such guarantees or warranties are expressly excluded to the fullest extent permitted by law.

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Please be aware that as a block and estate managing agent, we are strictly a sub-agent for the client for whom we act for each managed property. We typically act FOR and on behalf of companies and entities registered within the UK, usually landlords, resident management companies, or right-to-manage companies. Any communication we issue is strictly issued for and on behalf of the client as administrator or secretary and not on behalf of Bawtrys Estate Management Limited. By accepting any communication or instruction from us, it is accepted that it is on this basis. 

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Online Portal & E-Communications
Our default mode of communication is via email and our online portal administrator 'Blockman'.

 

Unless otherwise advised to us and agreed upon, you agree to the following terms and conditions: -

1. You are willing to accept service by either:

   1. Delivery of documents to your account within the Blockman Online system, together with email notification that a new document is available; or (via live updates only) by

   2. email, at the email address registered on the Blockman Online system (as updated from time to time),

of all notices, demands, accounts packs, or other documents which we, or your landlord, management company, right to manage company, or appointed Manager (collectively, “Our Client”), wish or are required to serve on you (either under the terms of your lease, or by statute or the common law), in connection with the payment and/or recovery of rent (including ground rent) and/or service charges, service charge budgets and accounts, qualifying works, and the general management and maintenance of the development.

 

1. You will not seek to take any issue (whether in any legal proceedings or otherwise) regarding the service of any such documents by this method of service.

 

1. You agree that service by this method of service shall be sufficiently evidenced by proof of sending or uploading, without the need for proof of receipt and irrespective of any automated message which may be received in response to sending, and valid service will be deemed to have occurred on the date and at the time that the email referred to in either paragraph 1(a) or 1(b) is sent.

 

1. You understand that we and Our Client are only willing to serve such documents by this method of service (rather than by any different form of service prescribed in your lease, or by statute or the common law) on condition that you are willing to accept service by this method and agree not to take issue with service by this method.

 

1. You agree that we and Our Client may continue to use this method of service unless and until you update your preferences in writing to info@bawtrys.co.uk. 

 

You reserve the right to request postal communication at request to info@bawtrys.co.uk

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