In the unlikely event that you need to raise a formal complaint, this should be made in writing to:

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Bawtrys Estate Management

Suit 3, 109 High Street

Hemel Hempstead

Hertfordshire, HP1 3AH

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or via email to info@bawtrys.co.uk 

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We ask that you title your complaint 'Formal Complaint' and set out your complaint in full.

 

Please include your complete address, contact number and email (if applicable).

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Your complaint will be dealt with in line with the following stages of escalation, as follows:

 

(1)     Your complaint will initially be acknowledged within three working days by a Manager and a full response will be provided by the Manager within fifteen working days of receipt.

(2)    If you are not satisfied by the response received from the Manager, then you should contact us again to escalate your complaint to a company Director. A Director will then review the matter and provide a full response within fifteen working days.

(3)    If you are not satisfied by the response received from the Director, then you should contact us to escalate your complaint to the Managing Director who will then provide our final response within fifteen working days.

 

If you remain unsatisfied after following our complaints procedure, then you may contact The Property Ombudsman. Their details are:

 

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP21 2BP

Tel: 01722 333 306

Fax: 01722 332 296

Web: www.tpos.co.uk 

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